Customer Service

 

Customer Service


  • Express Delivery

  • We are located in Shenzhen,China close to HongKong. Every order goes a through rigorous quality control process before shipped from this location.We ship our products worldwide! There may be additional taxes and duties assessed for customs clearance. We recommend checking your country's import procedures before placing your order.All order ship out via UPS or DHL. After your order has shipped your sales rep will email you a tracking number.You can also login our tracking system to track multiple orders.



  • Air Shipping&Ocean Shipping

  • For big shipments,we recommend to ship by air or ocean shipping. You may need to pick up cargo from the nearest airport or port. We can help to arrange shipping and documents.The price term will be changed.Please consult with our sales rep.



  • Warranty

  • Attalen warrants all Products against defects in materials and workmanship for a period of three (2) years from the date of original purchase. If a defect is reported to Attalen by Customer during the warranty period, Attalen at its option will either repair (using new or remanufactured parts) or replace (with a new or remanufactured unit) the Product at no charge. Customer is responsible for returning the defective Product to Attalen. If the defect is found to be covered under this limited warranty, Attalen will pay to ship the repaired or replaced unit back to the Customer. If it is not warranty-related, Customer will be responsible for return shipment. Customer agrees the foregoing constitutes Customer’s sole and exclusive warranty and remedy for breach by Attalen of any warranties.  The warranty will not apply to the Product if it has been damaged by misuse, alteration, accident, improper handling or operation, or if unauthorized repairs are attempted or made.



  • Return Policy

  • A defective Product may be returned within 12 months of purchase, in accordance with 12 months limited warranty set forth above. Customer shall first obtain a return authorization by emailing rma@attalen.com with a complete description of the problem. Any returns made without prior authorization will not be accepted.  
    Attalen Return address:

  •  3rd Floor, 1st Building, Jia'an Technology Park,Liuxian 1 Road. Bao'an 67 District Shenzhen 518101



  • Order&Payment

  • Customer can order online or you can also directly contact us by email and telephone.We accept credit card,paypal and bank transfer.For the big orders,we recommend to us bank transfer because of high handling fee of other payment terms.